Contact

How to reach us

Office hours (UK time): Monday to Friday 9am–9pm; Saturday and Sunday 10am–6pm.

Quote replies: we reply to quote requests within 1 hour, 8am–10pm UK time, 7 days a week. Other messages sent outside office hours are answered when we next open.

What to include in your message

To help us reply quickly, please tell us:

1. The language of your document, or the country it comes from
2. What the translation is for, such as the Home Office, the Tribunal or a solicitor
3. Your deadline, such as an interview or hearing date
4. Your name spelling as it appears on your eVisa, passport or Home Office letters

Please do not post original documents to us unless we ask. A clear photo or scan is enough for a quote and, in most cases, for the translation too.

Solicitors and charities

Immigration solicitors, IAA-regulated advisers and refugee charities can email info@asylumdocumenttranslations.co.uk with the subject line "Firm account". Include your firm or charity name and a client reference, and we will reply with an itemised quote. See our translation services for immigration solicitors.

What we cannot help with

We are a translation service, not a law firm. We cannot advise on your asylum claim, appeal or immigration status. For legal advice, contact a solicitor or an adviser regulated by the Immigration Advice Authority (IAA, formerly OISC).

Your privacy

Anything you send us is treated as confidential and handled under UK GDPR. We delete your files 3 days after your service is delivered. Read our privacy policy to see how we store and delete your files. You can also read more about us and how our translators work.