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You do not need a scanner or an office to get your documents translated. A clear photo from your phone is usually enough. But a dark, blurred or cut-off photo can slow everything down, because the translator cannot translate what they cannot read. This guide shows you how to photograph your documents properly in a few minutes, so your certified translation is complete the first time.
Why a clear photo matters
A certified translation must be a full and accurate translation of the original document. That means every word, number, stamp and handwritten note, not just the main text. If part of the page is missing from your photo, it will be missing from the translation as well.
This matters most for documents that support your asylum claim evidence. Names, dates of birth and registration numbers must match across all your papers. A single unclear digit can create a difference between two documents that a caseworker may notice.
What you need before you start
Gather everything before you begin. It takes less time than going back for one missing page.
- The original documents, not old photocopies, if you have them.
- A phone with a working camera. Wipe the lens with a soft cloth first; a greasy lens makes every photo look blurred.
- A flat surface and good light, ideally near a window during the day.
- The spelling of your name as it appears on your Home Office papers, so we can match it in the translation.
How to photograph your documents, step by step
Follow these seven steps for each page. After the first document, it becomes quick.
- 1
Put the document on a flat, dark surface
A dark table or a plain dark cloth makes the edges of a light page easy to see. Smooth out folds gently with your hand. Do not hold the page in the air, because it bends and the text near the edges becomes hard to read.
- 2
Use daylight, not the flash
Stand near a window during the day. The flash often creates a bright white spot that hides stamps and signatures. If you must take the photo at night, switch on two lights on either side of the document instead of one light above it.
- 3
Hold the phone straight above the page
Keep the phone parallel to the document, not at an angle. A photo taken from the side makes the lines at the far end smaller and harder to read. Most phones show a small level or grid on the camera screen; turn it on if you can.
- 4
Fit the whole page in the frame
Every corner of the page should be visible, with a small border around it. Stamps, page numbers and notes are often written at the very edge or in the margin, and a caseworker may need them.
- 5
Tap to focus, then check the photo
Tap the middle of the text on your screen before you take the photo. Then zoom in on the photo you took. If you cannot read the small print yourself, take it again.
- 6
Photograph both sides and every page
Take a photo of the back of every page, even if it looks almost empty. Backs of ID cards, certificates and court papers often carry stamps, registration numbers or a short note that must be translated too.
- 7
Keep the pages in order
Take the photos in the same order as the pages of the document. If you are sending several documents, finish one document before you start the next.
ID cards and laminated documents
Plastic cards and laminated pages reflect light. Turn off the flash and tilt the card slightly until the shine disappears from the text. Photograph the front and the back. This applies to documents such as a Tazkira, a CNIC or an Iraqi ID card.
Books, booklets and bound records
For a booklet such as a family book, photograph each open double page, then each single page that has writing on it. Press the middle gently so the text near the fold is not hidden. Include the cover if it carries a name, number or stamp.
Common photo problems and quick fixes
Most problems have a simple fix. Check your photos against this table before you send them.
| Problem | Usual cause | Quick fix |
|---|---|---|
| Bright white spot on the page | Light from the flash or a lamp reflecting off a laminated card | Turn off the flash and tilt the card slightly away from the light |
| Text is blurred | The phone moved, or it focused on the table | Rest your elbows on the table, tap the text to focus, take two photos |
| Edges or corners are cut off | The phone was too close | Step back a little and keep a small border around the page |
| Page looks like a trapezium | The photo was taken at an angle | Hold the phone flat and straight above the centre of the page |
| Dark shadow across the text | Your hand or phone is between the light and the page | Move so the light comes from the side, not from behind you |
| Very large files that will not send | High-resolution photos or video mode | Send as a photo or PDF, not as a video; a few photos at a time is fine |
Photos or scans: which is better?
Both work. A good scan is usually sharper, but a careful phone photo is fine for most documents. Many phones also have a built-in document scanner that straightens the page and saves it as a PDF, for example in the Notes app on an iPhone or the Google Drive app on Android.
If you use a scanning app, check that it has not cut off the edges of the page or turned the stamps into grey shapes. When in doubt, send a normal photo as well.
Tip: send one photo per page, in the original page order. Avoid collages or screenshots of photos; they reduce the quality and can hide the edges.
Damaged, faded or handwritten documents
Older documents are often folded, faded or written by hand. That is normal, and we translate them every day. Photograph them exactly as they are, and take an extra close-up of any part that is hard to read, such as a faded stamp or a handwritten line in the margin.
We never guess. Where a word cannot be read even on the original, the translation says so clearly, for example:
"Place of issue: [round stamp, partly illegible] district office, Kabul province"
This is common with police reports, court papers and handwritten letters. Showing exactly what the document says, including what cannot be read, helps your solicitor or caseworker see the real document.
Sending your photos safely
You can send your photos in the way that is easiest for you:
- Upload: use the secure upload on our hire a translator page. You can add photos, PDF or Word files.
- WhatsApp: send the photos to +44 7482 545337 with a short note about the deadline.
- Email: attach the files to an email to info@asylumdocumenttranslations.co.uk.
Good to know
Only send documents to people and services you trust. Your files are deleted 3 days after delivery. Keep your originals safe: take the originals and the printed translations to your interview, unless your solicitor tells you otherwise.
What happens after you send them
Once we have your photos, the process is simple. If your hearing or interview is close, tell us the date; our urgent document translation service can deliver the same day or within 24 hours.
Quote within 1 hour
We check every page and reply with a fixed price and delivery date, 8am–10pm UK time, 7 days a week.
Translation and check
A native-speaker translator translates the full document. A second linguist checks names, dates and numbers.
Certified delivery
You receive a certified PDF by email, and a posted hard copy if you need one.
Certified translation starts from £18 per page, and from £15 for an ID card or single certificate. Prices shown are starting prices and include VAT; we confirm your exact price in a written quote. See all translation prices.
Frequently asked questions
Do I need to post you my original documents?
No. A clear photo or scan is usually enough for us to translate. Keep your originals safe at home. If an organisation asks for a signed paper copy of the translation, we can post one to you by tracked post.
Can I send the photos by WhatsApp?
Yes. Many of our customers send their documents by WhatsApp because it is quick from a phone. Send the photos in order and tell us which document they belong to. You can also use the upload on our hire a translator page or send them by email.
What if part of my document cannot be read?
We translate every part we can read. If a word, stamp or line cannot be read in your photo, we first ask you for a better image. If the original itself is torn or faded, we mark that part as "[illegible]" or "[torn]". We never guess or fill gaps.
Will the translation show the stamps and signatures?
Yes. We describe stamps, seals, signatures, photos and fingerprints in square brackets, for example "[round stamp: civil registration office]", and translate any text inside them. This is why it helps to photograph the whole page, including the edges.
Written by
The Asylum Document Translations team
We translate asylum, appeal, family and refugee documents for the Home Office, the Tribunal and UK organisations. Our UK-based translators are native speakers and members of the ITI, CIOL and ATC, and we never use machine translation for certified work.
About usPublished 2 October 2026. This guide explains our translation service and is not legal advice. For advice on your case, speak to a solicitor or a regulated immigration adviser.